1. Enter your courier ID (this will be provided by the manager of your courier) 2. Enter your phone number (this should be the number for the phone you are using the app on - this phone number will be tethered to your account) 3. Enter the one time password that is sent to you via SMS text message 4. Answer "Yes" if you have completed background check process with your manager or else "No". 5. Enter your first and last name (you may also add your email, however this is optional) 6. Accept the terms & conditions After you have completed the sign up process, the manager of your courier company must approve your account request. Once your manager has approved your request, you will receive an SMS text message informing you of the approval.

1. Tap on 'Scan’ on the bottom menu 2. Tap and hold the circular shutter button located at the bottom of the screen 3. Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 4. Parcel will be displayed on app screen

1. Tap on 'Scan’ on the bottom menu 2. Tap and hold the circular shutter button located at the bottom of the screen 3. Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 4. Tap on the forward blue arrow 5. Tap on ‘Mark as Out for Delivery’ https://static.wixstatic.com/media/2624c4_9c0abed409474dd4ada625c43f375c1a~mv2.png https://static.wixstatic.com/media/2624c4_01660373b1c648298446b546826deaca~mv2.png https://static.wixstatic.com/media/2624c4_cfa8f3b65fac4760b47463381e69f00e~mv2.png

1. Tap on 'Scan’ on the bottom menu 2. When prompted to select your scan type, tap on ‘Pick up- Offload trailer’ option 3. Tap and hold the circular shutter button located at the bottom of the screen 4. Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 5. Tap on the forward blue arrow 6. Tap on ‘Mark as Pickup’ Note- If driver changes the scan type during the scanning process, the driver will loose the parcels scanned and will have to re-scan the parcels.

1. Tap on ‘Scan’ on the bottom menu. 2. Tap on down arrow on the top right corner of the screen 3. Tap on ‘Manually Add Parcel’ 4. Enter the PIN 5. Tap on ‘Get Parcel Info’ 6. Tap on ‘Add Parcel’

1. If you see "Inaccurate address information" pop up box, tap on Enter manually. 2. Enter Package Weight. 3. Select OSNR or Not and OSNR. 4. Enter Recipient Name. 5. Tap on Search for an address. 6. Option 1- Search the address and select from the options available. • Tap on Add Parcel 7. Option 2- If the address is not available in the list, tap on Manually add address. • Tap on Manually add address. • Enter the address details • Tap on Add Parcel

1. If you've scanned a parcel that you're no longer taking on your route, tap the garbage icon on the bottom right of the PIN card 2. Select a reason 3. Tap remove

1. Tap 'Deliver' on the bottom menu bar 2. Tap 'Optimize' to ensure your route is optimized for efficiency 3. Tap on the stop that you wish to deliver (this will expand and give you more details about the stop) 4. Tap 'I've arrived' 5. Verify you're at the right address and have the right parcels, then, tap 'Continue' 6. Scan the barcode of the parcel(s) (this is a verification step to ensure you are delivering the correct parcel(s) to the recipient 7. Tap 'Complete Delivery' 8. Tap 'I'm sure' To capture signature: 1. Tap 'Take signature' box 2. Hand your device to the recipient for them to write their signature on the screen 3. Tap 'Done' 4. Enter the first and last name of the recipient, then tap 'Done' To capture photo: 1. Tap any of the 'Add photo' boxes 2. Select 'Camera' to take the photo through the app, OR tap 'Gallery' to upload a photo from your devices gallery Once you have obtained the required proof of delivery, tap 'Submit' to complete the delivery

When driver is unable to scan a package, he can manually enter the PIN. 1. On scan page for delivery, tap on PIN tile 2. Tap on 'Enter PIN' 3. Enter the pin. 4. Tap on Submit

1. Tap on the stop contains the parcel that you wish to mark as undeliverable (this will expand and give you more details about the stop) 2. Tap 'I've Arrived' 3. Tap 'Mark as undeliverable' located in the top right corner of the screen 4. If there is more than one parcel at this stop, select the parcel(s) that you are unable to deliver then tap 'Confirm Selection' 5. Select the reason that the parcel(s) are undeliverable then tap 'Mark as undeliverable'

1. On the Deliver screen, tap the 'Undeliverable' section on multi select menu 2. Tap on 'Return to Terminal' 3. If there is one terminal- • Tap on 'Ive Arrived' • Scan the package. • Tap on pin to enter the pin manually > Tap 'Enter PIN' > Enter the pin > Tap on 'Submit' • Tap on 'Continue' • Enter a Proof of Delivery- Purolator Employee Signature or Image • Tap on 'Complete Return'. 4. If there is more than one terminal- • Select the terminal from drop down list. • Tap on Return • Tap on 'Ive Arrived' • Scan the package. • Tap on pin to enter the pin manually > Tap 'Enter PIN' > Enter the pin > Tap on 'Submit' • Tap on 'Continue' • Enter a Proof of Delivery- Purolator Employee Signature or Image • Tap on 'Complete Return'. https://youtu.be/z2xc8RcuwmU

1. Navigate to the Deliver screen by tapping 'Deliver' on the bottom menu bar 2. Tap the dropdown icon in the top right corner of the screen 3. Tap 'Transfer Parcels' 4. Select the parcels that you wish to transfer 5. Tap 'Transfer Parcels' 6. Select the driver you wish you transfer the parcels to 7. Ensure that recipient has the parcel receiving window open and is ready to accept the parcels (instructions for receiving a parcel is also located within this help centre) 8. Tap the 'Transfer to recipient' button

1. Tap on 'More' on the bottom menu bar 2. Tap on 'Settings' 3. Tap on 'Transfer Parcels' 4. Wait in this window until the parcel transfer comes through to your device 5. Once the parcel transfer comes through, tap 'Yes' to complete the receiving process

1. When a manager sends a request for a driver, the request will show on your home page. To navigate to the home page, tap the 'Home' button on the bottom menu bar 2. Tap 'Claim' 3. Once you've arrived to the terminal, tap 'I've arrived' OR go directly to the 'Add Parcels' page to start scanning in your parcels

1. On the Deliver screen, tap the 'Undeliverable' section on multi select menu 2. Tap on the shipment PIN you want to reattempt to deliver 3. Tap on ‘Reattempt Delivery’ button underneath the shipment 4. If there are multiple parcels, select the parcels to reattempt 5. Tap ‘Reattempt Delivery’ 6. Tap on ‘Done’

1. Once you have received a parcel intercept request, you will have a new tab added to the top of your deliver screen called 'Intercept'. Tap 'Intercept' to view the parcel(s) that have an intercept request. 2. Tap 'Accept Intercept Request' button at the bottom of the screen 3. Scan the barcode of each intercept requested parcel 4. Tap 'Complete Intercept Request' 5. Your intercepted parcel(s) will be transferred to the 'Undeliverable' section of your route list 6. Return the parcel(s) back to the terminal

No. The navigation app that Delivery Pro launches depends on the operating system you are using. iOS = Apple Maps Android = Google Maps

1. Tap on 'More' on the bottom menu 2. Tap on ‘Offload Scan’ 3. Select the terminal 4. Scan the barcode on the parcel by aiming your phone camera at the barcode and ensuring the full barcode is in view 5. Tap on ‘Complete'

After you’ve delivered the final parcel on your route list, you should see the route completed screen, signifying that you have successfully completed your deliveries. If you do not see the route completed screen after completing your last delivery, there are two possible reasons: 1. You have parcels that need to be returned back to the terminal. In this case, return the parcels back to the terminal to complete your day. Instructions can be found on this help site titled “Return undeliverable parcels to the terminal” 2. Proof of delivery did not successfully upload for one or some of the parcels you’ve delivered. If this is the case, there will be a notification on the home screen indicating that proof of delivery did not successfully upload for some parcels. Tap the “re-upload” button. After the proof of delivery has successfully uploaded, you will be presented the route completed summary.

Please ensure your phone settings are set to local time to ensure your delivery times are captured accurately.

Please contact your LMSP Manager about changing the background check status to "Yes" from the console.

1. Tap on the pickup tile in Active section on Deliver page 2. Tap on “I’ve Arrived” 3. Tap on “Proceed to Pickup” 4. Scan the labels. 5. Tap on blue arrow. 6. Tap on “Mark as Pickup” 7. Follow the normal “Return to terminal flow” to return the picked-up pieces.

1. Tap on the pickup tile 2. Tap on “I’ve Arrived” 3. Tap on “Exception” 4. Tap on one of the reasons.

1. Tap on Pickup tab on Deliver page. 2. Tap on “Reattempt” for the pickup. 3. Tap on “Proceed to Pickup” 4. Scan the labels. 5. Tap on blue arrow. 6. Tap on “Mark as Pickup” 7. Follow the normal “Return to terminal flow” to return the picked-up pieces.

1. Parcels are route optimized on Deliver page when user clicks on Mark as Out for Delivery and arranged accordingly. 2. User can manually re-arrange route by clicking on parcel tile in Active section and moving it up or down in the route list.